Return & Refund Policy

Except as otherwise noted, every product purchased at tinker.garden has a 14-day return policy. If an item is faulty, you may return or exchange it within 14 days of receipt. After 14 days from receipt, returns will not be accepted. Returns for non-defective items are subject to a 15% restocking fee. Please note: All 3D-printed items are individually produced on order submission and can not be returned, except when faulty, in which case the 14-day return policy applies.

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All return shipping costs are the responsibility of the customer.

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Items which qualify for return must be returned in the same physical condition as they were purchased, with all parts and accessories intact. Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.

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You must obtain a Returned Merchandise Authorisation (RMA) before returning an item by contacting support via e-mail or the contact form on our website. When returning an item for an exchange, the returned item must be received by tinker.garden before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.

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Refunds will be issued in the original form of payment.

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Orders that are cancelled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the cancelled order. In the case that a package is lost in transit we will assist as much as possible, but ultimate responsibility for the loss and/or delay lies with the carrier.

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tinker.garden is not responsible for any customs, duties, taxes, or import fees incurred in the shipment of items or replacement parts to countries outside Australia. If the customer elects to abandon their shipment in lieu of paying customs, taxes, or import fees on their order or returning the item(s) to us, no refund will be given.

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Please Note: All 'Clearance Items' sales are final. 'Clearance Items' are not covered by the 30-day return policy. 

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Questions? Contact shop@tinker.garden

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